4. Deposit and CancellationA/ Deposit
Full payment is not required at time of booking online (If the Booking is over one month to go). Customers only pay in advance as deposit of: 30% -> 50% of the total payment. Depending on some special cases, customers are required to make full payment when confirms the booking (depend on the value of the package).
Payment must be made by major credit card (Visa Card, Master Card) via telegraphic transfer or credit card authorization.
Except as otherwise agreed by The Golf Asia, Client’s payment shall be executed by cash, credit card. If clients want to pay by credit card, service charge/credit card handling fee shall be applied with percentage of 3,5% for Visa Card, MasterCard, JCB Card of total amount charged on the card holders. If Client use telegraphic transfer (T/T), the Client must pay any bank charges (internal and external fees) levied by the sending bank relating to transfers to The Golf Asia account. If clients want to use PayPal, the client must pay any transaction fee of 4,8% of total amount charged on the deposit requirement (the transaction fee can be changed according to each period)
CANCELLATION: You may cancel your travel arrangements with us at any time and must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:
More than 45 days prior to trip departure: No charge.
30-45 days before arrival: 10% charge
31-40 days before arrival: 20% charge
21-30 days before arrival: 40% charge
15-20 days before arrival: 60% charge
19-15 days before arrival: 80% charge
14-01 days prior to arrival date: 100% Charge.
** Note: The cancellation fees shall be varied up to specific itinerary.5. Final Payment
The balance will be paid on arrival by customers (Credit Card or Cash: US$ or VND) at our office or at your hotel or special noted point when confirm the booking.
6. Refund of Unused services
No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.
Vouchers will be issued by The Golf Asia after the booked trip is confirmed and payment is completed along with detailed pick up and meeting instructions. Service voucher will be sent by email/fax or snail mail to Clients.
8. Special Request
(Special Requests (e.g. ground floor accommodation etc.) shall be communicated by the Consumer in writing to The Golf Asia at the time of making the booking. The Golf Asia shall use reasonable endeavors to fulfill such requests. However, special requests cannot be guaranteed and do not form part of the Contract. No liability shall attach to The Golf Asia for failure to comply with a special request.
9. CHANGES MADE BY SUPPLIERS
Regrettably, amendments may sometimes be necessary and errors occasionally occur. We reserve the right to make changes or correct errors at any time both before and after our confirmation.
Flight timings, aircraft types and routings are subject to change for operational reasons.
If a change does occur to your itinerary, we will inform you as soon as it is reasonably possible.
10. CANCELLATION MADE BY SUPPLIERS
The Golf Asia and our suppliers reserve the right to cancel your travel arrangements in case the minimum number of passengers required for a particular tour is not reached, the tour operator may cancel it. We will make every attempt to ensure that a comparable alternative is offered as soon as it is reasonably possible.
11. Liability and InsuranceA/ Liability:
We will always endeavor to ensure that any special requests you may make, e.g. Non Smoking Room, are fulfilled however it is not always possible to guarantee such requests. If any part of your travel arrangement is not provided, a suitable solution will be discussed and acted upon. We accept responsibility for the acts and/or omissions of our employees however we accept no responsibility for:
a) Your own acts or omissions
b) Acts of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
c) Events which could not have been foreseen or avoided despite all due care.
Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements excluding insurance premiums and amendment fees. However our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints.
The Golf Asia is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by Clients.
Clients are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
12. COMPLAINTS & WHAT HAPPENS TO YOUR COMPLAINTS
IF YOU HAVE COMPLAINTS: If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant supplier (e.g. your hotelier or airline) as soon as possible. If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 14 days of your return. Correspondence should be addressed to our Customer Services Department at vietnamagtravel.com addressed at 33B Pham Ngu Lao Street, Hanoi, Vietnam, including your booking reference and all other relevant details. If you fail to follow this procedure we cannot accept liability for any claim.
WHAT HAPPENS TO YOUR COMPLAINTS: We hope that any complaint that you may have can be settled amicably as soon as possible. Our reservation staffs are empowered to deal with complaints on the spot, however where a complaint is not dealt with to the customer's satisfaction, The Golf Asia management can be involved at any time and arrange a suitable solution.